• Glia’s valuation surpasses $1 billion
• The company secured $78 million in Series C round last year
• Total funds raised by the company exceeds $150 million

AI-enabled service solutions provider, Glia has raised $45 million in the latest Series D round, taking the company’s valuation beyond $1 billion.

Glia provides AI-based solutions enabling agents to connect with customers across diverse mediums such as messaging, chatbots, email, voice, and video. It also facilitates screenshare which helps provide hands-on training to users.

The latest funding round was led by Insight Partners involving other participants including Wildcat Capital Management alongside RingCentral, a unified business communications expert - the new strategic investor.

Both Insight Partners and Wildcat are among the existing investors, who previously helped raise $78 million in Series C round in January 2021, adding to Glia’s overall funding worth more than $150 million.

With headquarters in New York and operations in Tallin, Estonia, Glia has emerged as a reliable provider of CRM tools among others, catering to the finance industry which accounts for a dominant share of the company’s customers.

Glia claims to serve over 250 banks, insurance companies, credit unions, and other financial institutions with its tools, helping customer service teams address support questions.

Considering the growing synergy between customer service and sales, Glia aims to amplify the customer base with more services.

Notably, Glia is focusing majority of its funding on R&D to design novel tools based on artificial intelligence and analytics better equipped to facilitate seamless communication between customer service agents and customers.

So far, Glia has managed more than 10 billion interactions, building an archive of data supporting development of its machine learning algorithms.

Moreover, the tech company will further invest to advance the existing portfolio of video, voice, and messaging solutions provided.

Beyond portfolio, Glia aims for accelerated business development and expansion of geographic footprint while the company continues to focus on strengthening capital for the development of services that serve global clientele.

Source Credit: https://techcrunch.com/2022/03/21/glia-raises-45m-at-a-1b-valuation-for-an-ai-based-crm-that-lets-agents-get-hands-on-to-help/