Atlassian has reportedly acquired Halp as they strive to offer a level of integration between the JIRA service desk platform of Altassian and Halp to manage complex requests. The highly anticipated acquisition is said to help Atlassian to streamline lightweight processes through an interface which has already made its mark within several organizations.

It is worth noting that the Halp platform has been integrated with Atlassian’s knowledge base platform Confluence that leverages desk staff to share best practices to sort out familiar issues. Head of product integrations at Atlassian Steve Goldsmith has apparently intimated about the impending deeper integration with Confluence and JIRA.

Sources familiar with the update claim Atlassian to have been working on tighter integration between Microsoft Teams and its service desk platform.

Fletcher Richman, CEO of Halp, highlighted about the traction gained by the approach as help desk tend to face the challenge of generating a help ticket in a seamless manner. It is worth noting that Halp eyes to surmount the problem by allowing end users to drag and drop on an emoji.

The CEO went on to stress that employees frequently end up helping each other as the process of generating a ticket is meant to be complex.

With a quantum leap witnessed in work from home in the wake of COVID-19 pandemic, providing mutual support for the employees has taken a back seat.

Taking stoke of the fallout of COVID-19 outbreak, Halp is said to have been providing a solution for remote workers to remain productive.

Sources cite that it would be too naïve to predict the number of help desk tickets that might be generated owing to Slack. That said, unprecedented rise to remotely leverage the enterprise has meant that seamless way to provide support is just around the corner.

Source credit:

https://devops.com/atlassian-acquires-halp-to-gain-help-desk-based-on-slack/