The Customer Information System Market is expected to cross a $3 billion valuation by 2026. Industry is projected to observe tremendous business growth owing to the rising need to improve consumer service with extra capabilities. additionally, the emerging need to modernize the current consumer information systems being used across industries would further compliment industry outlook.

In fact, calls for modernization of the system is increasingly pushing industry players to launch advances CIS solutions. This increased activity is slated to further augment the market revenues over the analysis period. Taking April 2019 for instance, Open International, launched its new holistic CIS solution that includes a wide range of integrated features that help utilities simplify their operations and offer an improved consumer experience.

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The customer information system market solution segment is projected to expand at a CAGR of more than 8% through the forecast timespan. This growth is ascribed to the increasing adoption of sophisticated the solutions across major enterprises to facilitate them enhanced capabilities to decrease the Total Cost of Ownerships and boost revenue generation.

Increasing reliance of today’s enterprises on the on-premise deployment model to drive their business processes is a major factor that would fuel the segment expansion in coming years. In fact, the segment is slated to expand at a CAGR of approximately 5% across the forthcoming timeframe. customer information system market systems rolled out over an in-house infrastructure offers the company improved control as well as administration of business distribution procedures.

Additionally, firms predominantly use these systems to ensure the proper delivery of services and commodity regardless of the critical external environment. This helps companies to better cater to the customer demands and also manage business infrastructure in a more centralized manner.

The Asia Pacific customer information system market is projected to expand at a healthy CAGR of more than 13% through the forecast timespan. The increasing use of this industry by electricity and power supply firms in India and China as a replacement for legacy systems is driving product demand in the region. Taking March 2020 for instance, Fluentgrid, a renowned company in India, inked a two-year agreement with five electricity supply firms across Karnataka. Throughout the agreement period, the firm would replace the supply companies’ current CRM as well as billing products with a comprehensive and advanced suite of solutions.

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Table of Content

Chapter 5.    Customer Information System Market, By Component

5.1.    Key trends, by component

5.2.    Solution

5.2.1. Market estimates and forecast, 2015 – 2026

5.3.    Service

5.3.1. Market estimates and forecast, 2015 – 2026

5.3.2. Implementation

5.3.2.1.    Market estimates and forecast, 2015 – 2026

5.3.3. Consulting

5.3.3.1.    Market estimates and forecast, 2015 – 2026

5.3.4. Support & maintenance

5.3.4.1.    Market estimates and forecast, 2015 – 2026

Chapter 6.    Customer Information System Market, By Deployment Model

6.1.    Key trends, by deployment model

6.2.    On-premise

6.2.1. Market estimates and forecast, 2015 – 2026

6.3.    Cloud

6.3.1. Market estimates and forecast, 2015 – 2026

Chapter 7.    Customer Information System Market, By Application

7.1.    Key trends, by application

7.2.    Electricity and power management

7.2.1. Market estimates and forecast, 2015 – 2026

7.3.    Water and wastewater management  

7.3.1. Market estimates and forecast, 2015 – 2026

7.4.    Utility gas management

7.4.1. Market estimates and forecast, 2015 – 2026

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