Reports estimate that global managed services market will witness an unprecedented growth in the near future, with increased demand across numerous end-user sectors. Managed services offer a wide range of benefits including improved risk management, better cost control, and higher availability, productivity, and efficiency.

Managed services are designed to handle the daily operations of specialized applications, providing enterprises with the capability to efficiently manage tasks and enabling in-house IT to emphasize on more strategic IT programs. These services also provide enterprises with access to modern infrastructure and advanced software. In addition, they help minimize risk involved in service delivery and ensure adherence to best practices.

Managed services can be broadly classified into cloud managed services, managed network, managed infrastructure, managed security, managed collaboration, managed backup and recovery, and managed mobility. The demand for managed collaboration services is projected to grow at a CAGR of over 8% through 2026, driven by the rapidly proliferating trend of BYOD across enterprises. Collaboration services promote enhanced workplace collaboration by enabling the mobile workforce to better connect, communicate, and exchange information.

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These services are a security-rich, cost-effective workplace collaboration solution that also offer additional benefits including productivity and tangible costs. They help enterprises expand social business by providing mobile users with streamlined access to advanced communication capabilities. In addition, they also help ensure operations by providing an integrated, tailored solution to building, designing, and supporting the business needs while managing costs by facilitating easier budgeting and minimizing expenses.

Managed security services accounted for an industry share of more than 10% in 2019 and are set to experience a significant adoption through 2026, driven by the increasing demand for enhanced cybersecurity solutions among enterprises.

Considering the industry vertical, global managed services industry is segmented into BFSI, IT & telecom, government, healthcare, energy & utility, retail, and others. The BFSI sector accounted for a market share of more than 20% during 2019 and is slated to grow substantially by 2026. These trends can be associated with an increasing adoption of advanced IT tools and solutions in the BFSI sector.

Meanwhile, the adoption of managed services in the retail sector is estimated to grow at a CAGR of more than 12% through 2026, mainly driven by the widespread adoption of cloud-based services and platforms among ecommerce enterprises.

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In terms of the regional outlook, the managed service market in Latin America is slated to grow at a robust 10% CAGR through 2026, with increasing investment in data center solution in Mexico and Brazil. Middle East and Africa accounted for more than 8% revenue share of global managed services industry in 2019 is likely register appreciable gains over the same timeframe. Regional trends can be associated with increasing digitalization across the oil & gas sector.

Chapter 1 Methodology & Scope

• 1.1 Methodology
  • 1.1.1 Initial data exploration
  • 1.1.2 Statistical model and forecast
  • 1.1.3 Industry insights and validation
  • 1.1.4 Scope
  • 1.1.5 Definitions
  • 1.1.6 Methodology & forecast parameters
• 1.2 Data Sources
  • 1.2.1 Secondary
    • 1.2.1.1 Paid sources
    • 1.2.1.2 Public sources
  • 1.2.2 Primary

Chapter 2 Executive Summary

• 2.1 Managed services industry 360 degree synopsis, 2015 - 2026
  • 2.1.1 Business trends
  • 2.1.2 Regional trends
  • 2.1.3 Service type trends
  • 2.1.4 Organization size trends
  • 2.1.5 Industry vertical trends