Social media firms expect AI errors as coronavirus empties offices

Alphabet, Inc.’s Facebook, Inc., Twitter, Inc., and YouTube have apparently announced a warning regarding the removal of more videos and other content erroneously for policy violations. The offices of these firms have been emptied due to the outbreak of coronavirus pandemic and complete dependency on automated takedown software.
Reportedly, Google stated that YouTube and other business divisions of Alphabet are temporarily operating on artificial intelligence and automated tools. These tools are finding problematic content automatically and reducing the need for people to turn up in the offices. The automated software being used in the offices are as correct as a human always, which may lead to errors.
Facebook has noted that for this week, it would be working with contract vendors to provide all content reviewers work from home indefinitely.
Facebook lately received public criticism for asking policy enforcers to report at the office, as the company does not have secured technologies for conducting moderation remotely. It has reportedly confirmed to depend upon more automated tools to detect offensive materials by examining digital clues for features common to preceding takedowns and has limitations. Facebook is expected to witness longer response times and turn up with more errors as a result.
Twitter has also confirmed to start using similar automation, but it will not restrict users based merely on automated enforcement due to accuracy concerns.
YouTube, Twitter, and Facebook have requested their contractors and employees to work from home to lessen the fast-spreading respiratory disease. Several mass gatherings for religious, cultural, and sports events have been canceled across the world.
The phone support and human review of automated policy decisions for other products will be slower and limited for a few days. The content review operations of Facebook and Google cover several countries, including Ireland, the United States, India, and Singapore.
Source credit: https://www.nasdaq.com/articles/vanishing-youtube-videos%3A-google-expects-ai-errors-as-coronavirus-empties-offices-2020-0