The global unified communications & collaboration (UCC) market to grow at a rapid pace due to growing demand for connectivity and reliable communications from businesses along with rising investments to enhance existing communication network infrastructure.

Europe unified communications & collaboration (UCC) market is set to grow at a CAGR of 10% over the forecast timeline owing to extensive adoption of BYOD technologies in major business corporations across the region. Over 40% of the mid-sized firms across Europe have deployed unified communications. Incorporation of unified communications has resulted in improved project management, faster problem solving, better team collaboration, and enhanced customer experience.

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Unified Communications & Collaboration (UCC) market size is forecast to cross the USD 60 billion mark by 2026.

Adoption of web-based communication solutions and mobile devices at large in enterprise environments has created favorable conditions for unified communications & collaboration (UCC) market growth over the coming years.

Platform-wise, the conferencing segment is forecast to register a notable CAGR of more than 10% over 2020-2026. Conferencing solutions provide multi-user connectivity to aid communication on the same call, which is becoming increasingly crucial for business decisions and real-time information sharing in the current scenario. The purpose of call conferencing can be successfully implemented by web, video or audio conferencing, depending on the convenience and requirement of users participating in it.  Unified communications & collaboration service providers leverage conferencing technologies to facilitate quick communication among businesses with personnel and customers, which can be either free of cost or on subscription basis to access services.

The BFSI segment is touted to grow at a CAGR of 10% over the projected timeframe. Such impressive segmental growth can be attributed to the rapid proliferation of unified communications in the banking sector to enhance customer experience. UCC systems are witnessing massive uptake from BFSI enterprises, which are focusing upon creating new avenues to target unengaged customers and for offering personalized facilities.

Widespread availability of 4G network connectivity and ongoing investments for commercialization of 5G networks is positively contributing towards transformation of modern enterprise communication solutions. 

When customers are unable to reach traveling account executives or cannot effectively use a complex communication system, UCC systems aid users in execution of such business communications efficiently. Steady uptake of UCC systems by enterprises for enhanced business connectivity is expected to foster unified communications & collaboration (UCC) market size.

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On the basis of deployment model, unified communications & collaboration (UCC) market has been segmented into on-premise, cloud, hybrid, and Unified Communication as a Service (UcaaS) models.  Owing to combined features of scalability and enhanced data control, hybrid deployment model is forecast to showcase a growth rate of more than 15% over the analysis period. Hybrid UCC solutions combine the benefits of both cloud and on-premise cloud to enable secure and scalable communications infrastructure. These solutions also provide on-demand access to manage workloads for enterprises. Due to workload mobility capabilities, easy capacity expansion, and network optimization feature offerings, UCC hybrid deployment model is gaining wide acceptance across enterprises. Also, hybrid UCC models render robust disaster recovery services, which has favored their extensive utilization in mobile and web development use cases.

Major players contributing towards unified communications & collaboration (UCC) market growth include Alcatel Lucent Enterprise, 8x8 Inc, Avaya Inc., BT Group, Genesys, Cisco Systems Inc., Huawei Technologies Co., Microsoft Corporation, IBM Corporation, Mitel Networks Corporation, Nextiva, Orange Business Services NEC Corporation, RingCentral Inc., Verizon Communications, Star2Star Communications, Atos SE, West Corporation, and Vonage Holdings Corp.

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