Unified communications and collaboration (UCC) market is expected to witness prominent growth owing to high demand for reliable business connectivity and communication across enterprises. The need for an effective communication network has become vital for businesses in recent years. UCC systems can play a pivotal role in scenarios where users cannot use traditional communication networks or when customers are not able to contact traveling executives.

A research conducted by Global Market Insights, Inc., suggests that the global unified communications and collaboration (UCC) market may exceed USD 60 billion by 2026. The ongoing trend of outsourcing business processes in the IT industry has led to the demand for efficient communication and collaboration solutions. Enterprises worldwide are adopting UCC services on the back of surging adoption of mobile devices and web-based communications. These trends could significantly fuel UCC market growth.

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Europe is expected to offer lucrative growth opportunities to companies in the UCC market. Widespread acceptance of BYOD technologies by European organizations would facilitate UCC adoption. The combination of personal BYOD devices with UCC solutions help in enhancing the productivity of employees by facilitating efficient communication over organizational cellular or wireless networks.

It is estimated that around 40% of the mid-scale companies in Europe are leveraging UCC systems. These enterprises are adopting unified communications to improve project management, strengthen team collaboration, attain quicker problem solving, and enhance customer experience.

Multi-user connectivity plays a pivotal role in making rapid business decisions and enhancing operational efficiency through real-time data sharing. Conferencing solutions provide a network where numerous employees can efficiently communicate on the same call. With this technology, enterprises can conduct a conference with different channels such as video, audio or web, depending on the convenience & requirement of involved users.

The competitive landscape of the Unified Communications & Collaboration (UCC) Market is inclusive of players such as 8x8 Inc, West Corporation, Unify, Vonage Holdings Corp, Verizon Communications, Star2Star Communications, RingCentral Inc., Orange Business Services, Nextiva, NEC Corporation, Mitel Networks Corporation, Microsoft Corporation, IBM Corporation, Huawei Technologies Co., Ltd

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Table Of Content

Chapter 1 Methodology & Scope

1.1 Methodology

1.1.1 Initial data exploration

1.1.2 Statistical model and forecast

1.1.3 Industry insights and validation

1.1.4 Scope

1.1.5 Definitions

1.1.6 Methodology and forecast parameters

1.2 Data Sources

1.2.1 Primary

1.2.2 Secondary

1.2.2.1 Paid sources

1.2.2.2 Public sources

Chapter 2 Executive Summary

2.1 UCC industry 360º synopsis, 2018 - 2028

2.1.1 Region trends

2.1.2 Platform trends

2.1.3 Deployment model trends

2.1.4 Application trends

Chapter 3 UCC Industry Insights

3.1 Introduction

3.2 Benefits of UCC

3.2.1 Single, flexible infrastructure

3.2.2 Reduced costs

3.2.3 Increased business productivity

3.2.4 Enhanced customer satisfaction

3.2.5 Improved mobility

3.3 Industry segmentation

3.4 Industry landscape, 2018 - 2028

3.5 Evolution of UCC technology

3.6 Industry ecosystem analysis

3.7 UCC architecture analysis

3.8 Technology & innovation landscape

3.8.1 Mobile-first models for UCC

3.8.2 AI, AR, and IoT

3.8.3 WebRTC

3.8.4 Application and workflow integration

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